You won’t be charged for this ride.Īll vehicles are branded with MetGo!’s logo and colors, so they should be easy to spot. Re-book directly in your app, then call 27 to explain what happened. What do I do if my driver left without me? However, please remember that MetGo! is a community service and cancelling rides can impact other riders. Either way, there will always be a dotted line to show you how to get there! We’ll either give you the address or business name at your pickup spot to help you find it. That way, the driver doesn’t have to make any detours that could slow things down.Īfter you book a ride, the app will display your pickup spot. To keep things moving as quickly and efficiently as possible, we may ask you to meet us at a nearby corner instead of right outside the address you entered. The METGo! technology pairs riders heading in the same direction, meaning passengers might be getting picked up and dropped off throughout your ride. Why am I being asked to walk to my pickup spot? You can bring up to 2 additional passengers. Yes, simply call 27 and someone will assist you over the phone.
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